Frequently Asked Questions
Everything you need to know about shopping with SWL
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Please contact our support team to initiate a return authorization.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Yes, SWL ships to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes.
How can I contact customer support?
Our team is available Monday through Friday via email at [email protected] or through our live chat feature on the website.